Why doesn’t my property allow online payments?

There are a variety of reasons that online payment may not be possible at your property (including at Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities, all of which do not currently offer online payment options).

As a workaround, we suggest that residents setup a bill pay arrangement with their personal bank.  This can be a reliable and convenient way of experiencing a degree of automation without some of the higher fees that  online payment options typically require.

Unveiling the Hidden Challenges of Online Payments

1. Security Concerns: Owners may be hesitant to accept online payments due to concerns about the security of online transactions, including the risk of fraud or data breaches.
2. Lack of Infrastructure: Some owners may not have the necessary infrastructure or resources in place to securely process online payments, such as reliable internet connections or appropriate payment processing systems.
3. Preference for Traditional Methods: Some owners may prefer traditional payment methods, such as checks or money orders, due to familiarity or personal preference.
4. Legal or Regulatory Restrictions: There may be legal or regulatory restrictions in place that prohibit landlords from accepting online payments, or require them to meet certain criteria or obtain specific licenses before doing so.
5. Tenant Accessibility: Not all tenants may have access to the internet or online banking services, making it difficult for them to make payments online.
6. Processing Fees: Landlords may be reluctant to accept online payments due to associated processing fees charged by payment processing companies, which can eat into their profits.
7. Technical Issues: Online payment systems may experience technical glitches or downtime, leading to delays or difficulties in processing payments.
8. Privacy Concerns: Some tenants may have concerns about privacy or data security when making online payments, particularly if sensitive personal or financial information is involved.
9. Preference for In-Person Interaction: Some owners may prefer to interact with tenants in person when collecting rent payments, as it allows for better communication and relationship-building.