We understand that form filling can be stressful or time consuming and appreciate your diligence in providing us with this required information. This information often helps during emergencies and can prevent loss or damage to person or property. While form errors related to software can occur, we often find most errors are quickly resolved using […]
Online Portal FAQ
Renters Insurance Requirement at Our Properties
Why do I need renters insurance? Renters insurance is required to ensure that you have liability coverage of at least $100,000 throughout your tenancy. This protects both you and the property owner from potential liability claims. What happens if I don’t secure renters insurance? If you fail to secure renters insurance, we will activate a […]
Can I submit a maintenance request by calling or emailing?
The sole method for submitting non-emergency maintenance requests remains logging in to the online portal. While resorting to phone calls or emails may seem like a workaround to this requirement, it introduces heightened risks of errors and delays. Moreover, overlooking maintenance requests could result in significant property damage or disruptions. Submitting non-emergency requests via the […]
Why doesn’t my property allow online payments?
There are a variety of reasons that online payment may not be possible at your property (including at Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities, all of which do not currently offer online payment options). As a workaround, we suggest that residents setup a bill pay arrangement with their […]
How can I access my online portal?
Homeowners and Residents can access your online portal via the App Store (iPhone) or Google Play (Android) app, and everybody can access their portal via the links below.
Where can I go to learn more about my online portal?
Once you have activated your own personal online portal, you will have access to customized tutorials for Homeowners/HOA >> and Residents/Tenants >>
