Data Security, Form Access, and Using Your Online Portal

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How secure is my information?

We take data security seriously.

Our forms and your Online Portal:

• Collect only essential information
• Store your data securely through encrypted software
• Don’t require you to re-enter personal or financial information for routine requests

This reduces the amount of information exchanged and keeps your data more secure.

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Why is the online form better than paper or email?

Using the online system allows you to:

• Receive automatic status updates
• Track your request from submission through completion
• Provide required notice & entry preferences instantly
• Ensure maintenance staff receives complete and accurate information, speeding repairs
• Avoid delays caused by lost forms or miscommunication
• More Sustainable & Environmentally Friendly with Less Paper
• Easy Uploads for Required Attachments

Managing two parallel systems (paper and digital) leads to errors, lost requests, and inconsistent communication.

For this reason, we rely on the online system to ensure every request is handled promptly and accurately.

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I’m not comfortable with technology. What should I do?

We understand that online tools can be new or unfamiliar for some residents.

Here are options that may help:

• Ask a family member or trusted friend to assist you
• Use the system on any device—iPhone, Android, tablet (like an iPad), laptop, or desktop
• Access the your Online Portal through either a mobile app or a regular web browser (Google Chrome, Safari, etc.)
• Visit a local library, which often has free public computers and staff who can help you get started

Most residents find the steps intuitive once they begin.

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What if I don’t have a device?

Our system is highly adaptable and can be used on:

• Smartphones
• Tablets
• Desktop computers
• Laptops

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Are the forms accessible?

Yes. All of our forms and online workflows are designed with accessibility in mind, including:

• Clear layout
• Larger font sizes
• Mobile-friendly structure
• Compatibility with assistive devices
• Simple step-by-step navigation

We continuously refine our forms to ensure they are usable for as many residents as possible.

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What if I have a disability and need an accommodation?

If you have a disability and believe the online form creates a barrier for you, you may submit a Request for Disability Accommodation Form.

We’ll review the request and work with you to find an appropriate solution.

How should I share personal or sensitive documents with you?

If you ever need to share personal information or documents that can’t be sent using one of our secure forms or your Online Portal, you may securely upload them using our encrypted uploader.