Q: Who is eligible to use the Equilibrium Spa?
- During the trial phase, the amenity will be available at City Gardens for residents of City Gardens and Slate House by City Properties.
- Spa access is exclusively available to current tenants in good standing.
- Each adult occupant on the lease must individually complete mandatory training and sign a Spa Liability Waiver.
- Guests are NOT permitted in the spa.
- Individuals under the age of 18 are strictly prohibited from using the facilities under any circumstances.
Q: What are the spa’s hours of operation?
- The standard hours are 6:00 AM to 10:00 PM, seven days a week.
- These hours are subject to change with a 7-day notice.
Q: Do I need training before using the spa?
- Yes, all tenants must attend a mandatory Spa Safety Orientation session before their first use.
- Tenants are required to consult with a licensed physician to obtain medical clearance prior to using the sauna or cold plunge.
- You must sign a Training Acknowledgment Form once orientation is completed.
Q: What are the rules for using the sauna?
- Sauna temperatures range from 150–185°F (65–85°C).
- Sessions should be limited to 15 minutes for first-time users and up to 20 minutes for experienced users.
- A mandatory cool-down period of at least 5 minutes is required between sessions.
- You must sit or lie on a clean towel at all times.
- Food, beverages, and glass containers are prohibited inside the sauna, though a sealed water bottle may be kept outside the door.
- Access is first-come, first-served, but if you arrive to an unoccupied sauna, you may activate the ‘Private Session’ indicator for a private session of up to 15 minutes.
Q: What are the rules for the cold plunge pool?
- Water temperatures are maintained at 35–45°F (2–7°C).
- First-time users must limit immersion to 30–60 seconds, and experienced users should not exceed 3–5 minutes.
- You must shower with soap and water before entering the pool.
- Proper swimwear is required; no underwear, cotton garments, or street clothing are permitted.
Q: How do I report a maintenance issue, equipment malfunction, or cleanliness concern?
- All maintenance issues, safety hazards, or concerns regarding the cleanliness of the facilities should be reported immediately via the Online Portal.
Q: What should I do in the event of an emergency?
- In case of a medical emergency, call 911 immediately.
- Do not move an injured or unconscious person unless they are in immediate danger.
- Clear the area so that emergency responders can easily access the person.
Q: What happens if I violate the spa rules?
- Violations can result in consequences based on severity, starting with a written warning for a first minor violation.
- Subsequent minor violations can result in a 30-day or 90-day suspension of spa access privileges.
- Egregious conduct, such as bringing a minor into the spa, will result in immediate and permanent revocation of access privileges and possible lease termination.
