Most homeowners and residents will have an online payment option via their online portal, but some properties — such as Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities — do not currently offer online payment options. As another option, you can often setup automated payment by contacting your personal bank […]
Should I still setup my online portal – even if I’m not planning to pay online?
Yes — you are required to activate your online portal to submit non-emergency maintenance requests, view your account balance, and access other features, including community calendars, shared documents, and status updates for maintenance requests.
We’re not ready to move yet, but we’re wondering if you can tell us about future rentals that might be coming soon?
There’s no way to know for sure if a future listing will meet your needs, but availability of rentals typically happens within 60-120 days of desired move-in dates as our current residents figure out if they are renewing (or moving-out). The exception to this timeline is homes in popular student housing areas (such as Burlington […]
What is the Pinecrest Village snow removal/plowing plan?
I’m an owner at Pinecrest Village HOA and I’d like to replace an exterior door or window. Do I need board approval, and what sort of door or window should I use?
Step 1: Request approval First you will need to login to your personal Online Portal while navigating to the Compliance tab, then click “Submit New Review” to get the process started. Our property manager will review your Architectural Review and respond to you with next steps based on guidance from your Association’s governing documents. Step […]
I’m an owner at Pinecrest Village HOA and I’d like to paint my exterior door. Do I need board approval, and what sort of paint should I use?
Step 1: Request approval First you will need to login to your personal Online Portal while navigating to the Compliance tab, then click “Submit New Review” to get the process started. Our property manager will review your Architectural Review and respond to you with next steps based on guidance from your Association’s governing documents. Step […]
