Q1: What services does the property management company provide for our HOA?
A: We provide services for the Homeowners Association (HOA) as a whole, including collection and accounting of dues/fees, common area maintenance, landscaping, managing common amenities, and ensuring adherence to HOA rules and regulations. We do not provide individual homeowner services unless we have a separate agreement with that homeowner.
Q2: Does the property management company handle renter-related issues?
A: No, renter-related issues such as move-in/move-out coordination, individual unit maintenance, and communication about rules and regulations are not included in our contract with the HOA. These responsibilities fall to the homeowners who choose to rent out their units.
Q3: Why doesn’t the property management company handle renter-related work?
A: Our contract with the HOA does not cover the additional work associated with renters because other homeowners in the community do not want to bear the increased service costs. Therefore, homeowners who rent out their units are responsible for managing their tenants’ needs.
Q4: What should renters do if they have maintenance issues or other concerns?
A: Renters should communicate directly with their landlord (the homeowner) regarding maintenance issues or other concerns. The homeowner is responsible for addressing these matters or contracting a property management company separately to handle them.
Q5: Can the property management company be hired to manage my rental unit?
A: Yes, we can be hired under a separate contract to manage individual rental units. This service would include handling maintenance requests, move-in/move-out coordination, and tenant communications. Please contact us directly to discuss this option.
Q6: What are homeowners’ responsibilities if they rent out their units?
A: Homeowners who rent out their units are responsible for:
• Handling all tenant communications and maintenance issues.
• Ensuring tenants comply with HOA rules and regulations.
• Coordinating move-in/move-out processes according to HOA rules and regulations, which may include fees and specific guidelines for dates/times and use of any elevator.
• Addressing any additional support needs that arise from renting their unit.
Q7: Why should homeowners consider hiring a property management company for their rental unit?
A: Managing a rental property can be time-consuming and complex. Hiring a property management company can provide peace of mind and ensure that tenant needs are promptly and professionally handled. This can include everything from routine maintenance to emergency repairs and tenant communication.
Q8: What if there is no property management company listed for my unit?
A: If we do not have a separate agreement to manage your unit, you, as the homeowner, are responsible for all tenant-related services. We recommend considering a property management company to handle these tasks if you find them overwhelming.
Q9: Who should renters contact in case of an emergency in the common areas?
A: Renters should contact the HOA or the property management company immediately for any emergencies in common areas. For emergencies within the unit, they should contact their landlord (homeowner).
Q10: How can homeowners get more information about separate property management services for their rental units?
A: Homeowners interested in our property management services for individual rental units can contact our office directly at [your contact information] to discuss options and pricing.
We hope this FAQ helps clarify the boundaries of our services. If you have any further questions, please feel free to reach out to us directly.
