Q: Who is eligible to use the Equilibrium Spa? Q: What are the spa’s hours of operation? Q: Do I need training before using the spa? Q: What are the rules for using the sauna? Q: What are the rules for the cold plunge pool? Q: How do I report a maintenance issue, equipment malfunction, […]
Resident Services
Lease Break Frequently Asked Questions
Breaking a lease is a significant decision. We understand that life circumstances change, and we are here to help you navigate the process. Below are the answers to the most common questions regarding vacating your unit before your lease term ends. 1. What is a Lease Break Fee and why is it required? When a […]
Data Security, Form Access, and Using Your Online Portal
How secure is my information? We take data security seriously. Our forms and your Online Portal: This reduces the amount of information exchanged and keeps your data more secure. Why is the online form better than paper or email? Using the online system allows you to: Managing two parallel systems (paper and digital) leads to […]
How to Read Your Ledger and Account Balance
At the top-left of the ledger, you will see your account information. For residents, this may include the names of tenants residing with you and the property address. You will also see the rent amount for residents and HOA dues for homeowners, if applicable. Note: Charges increase your balance, and payments reduce it. If you […]
What to do if your power goes out
Q: My power just went out — what should I do first? A: Here’s the step-by-step: Q: Why don’t I contact the property manager or landlord? A: Because power outages and restored service are controlled entirely by the local utility and your apartment’s breaker/fuse panel. The property manager does not have access to restore electricity. […]
May I install my own air conditioner at Taft Farm?
No, residents who would like an air conditioner(s) would have to rent an air conditioner from Management during the months of May to September.
