Pinecrest Village Homeowners Association

Q1: How can I request security footage if I was the victim of a crime (e.g., theft or assault)?

If you believe a crime has occurred at Eastwood Commons (370 Farrell St) or Eastwood Commons II (410 Farrell St), file a police report. The responding officer may contact Full Circle Property Management directly to request relevant footage. The officer must provide the specific date and time window of the incident.

Contact: associationservices@fullcirclevt.com or 802-864-5200

Full Circle will coordinate with our security consultant, who will download the footage and provide it directly to the officerhandling the case.

---

Q2: Can I request footage for a rule violation or safety concern that doesn’t involve the police?

Yes, but a different process applies. You must submit a written request to Full Circle Property Management that includes:

• A description of the incident or concern

• The people or events believed to be involved

• The approximate date, time, and location

• The camera(s) or areas to be reviewed

Your request will be submitted to the Board of Directors for review at a regular or special meeting. The Board will vote on whether to review the footage and, if so, may do so in Executive Session due to the sensitive nature of video content. If the Board votes to view the footage, Full Circle will request it from the security consultant, and the Board will later vote on whether to release it and to whom.

---

Q3: Will I automatically receive a copy of the footage if I make a request?

No. Footage is not automatically released to residents. For non-police matters, the Board must vote to approve the review and release of footage. In all cases, privacy concerns are carefully considered.

---

Q4: Can I appeal the Board’s decision if my request is denied?

Yes. You may have the right to appeal the Board’s decision to an appropriate court, which may review the matter under applicable laws.

---

Q5: Who has access to the camera system or monitoring software?

Full Circle Property Management does not have direct access to the camera monitoring software. All footage must be retrieved by our designated security consultant, who handles all access and downloads upon authorization.

We understand that form filling can be stressful or time consuming and appreciate your diligence in providing us with this required information. This information often helps during emergencies and can prevent loss or damage to person or property.

While form errors related to software can occur, we often find most errors are quickly resolved using the following steps.

Check for Errors at the Top of the Browser Window: 

• Users should first look for any error messages displayed at the top of the form. Each missing field will also display a “This field is required” banner.  These messages typically indicate where required information has not been entered correctly. We keep our fields very neutral and open, allowing any picture or file upload and even accepting incorrectly formatted email addresses.

Use a Different Device

• Sometimes device issues can cause problems, especially for users on small screens like iPhones. If users are entering long strings of information, they might not be able to see the entire text. Recommending the use of a larger screen can help.
•  If users have repeated entry errors, your browser cache may become problematic. In this case, they should switch to a different browser or device to complete the form.

Save the Application 

• At the bottom of the form, users can typically save their application so it can be continued later. 
• The save button invites users to create a personal Jotform account, but this is not required and can be easily bypassed (see “Skip Create an Account” link in image below). Either way, users can send a copy of the form submission to their own email or another email. We recommend users send a link to continue this application to their own personal email address so they can first try to submit the form on another device.
• Alternatively, users can send the link to info@fullcirclevt.com for assistance. Often, we can identify any possible form submission errors within within 1-2 business days after receiving the link. We can then communicate with users to assist them in finalizing their form submission.

Working Together to Build a Stronger Community

We want to assure you that we protect your personal information securely and only collect necessary information We welcome your feedback and hope to work cooperatively to build a better sense of community.

By following these steps, we can effectively assist users and ensure a smooth form submission process. Thank you for your attention to these details and your continued support in troubleshooting form submissions.

We understand that form filling can be stressful or time consuming and appreciate your diligence in providing us with this required information. This information often helps during emergencies and can prevent loss or damage to person or property.

While form errors related to software can occur, we often find most errors are quickly resolved using the following steps.

Check for Errors at the Top of the Browser Window: 

• Users should first look for any error messages displayed at the top of the form. Each missing field will also display a “This field is required” banner.  These messages typically indicate where required information has not been entered correctly. We keep our fields very neutral and open, allowing any picture or file upload and even accepting incorrectly formatted email addresses.

Use a Different Device

• Sometimes device issues can cause problems, especially for users on small screens like iPhones. If users are entering long strings of information, they might not be able to see the entire text. Recommending the use of a larger screen can help.
•  If users have repeated entry errors, your browser cache may become problematic. In this case, they should switch to a different browser or device to complete the form.

Save the Application 

• At the bottom of the form, users can typically save their application so it can be continued later. 
• The save button invites users to create a personal Jotform account, but this is not required and can be easily bypassed (see “Skip Create an Account” link in image below). Either way, users can send a copy of the form submission to their own email or another email. We recommend users send a link to continue this application to their own personal email address so they can first try to submit the form on another device.
• Alternatively, users can send the link to info@fullcirclevt.com for assistance. Often, we can identify any possible form submission errors within within 1-2 business days after receiving the link. We can then communicate with users to assist them in finalizing their form submission.

Working Together to Build a Stronger Community

We want to assure you that we protect your personal information securely and only collect necessary information We welcome your feedback and hope to work cooperatively to build a better sense of community.

By following these steps, we can effectively assist users and ensure a smooth form submission process. Thank you for your attention to these details and your continued support in troubleshooting form submissions.