Online Portal
Pay rent or dues,* submit non-emergency maintenance requests, and view your account from your personalized dashboard.
After Hours Maintenance emergencies
(802) 951-4432
A maintenance emergency refers to a sudden and severe issue within a property that poses an immediate threat to the health, safety, or structural integrity of the premises or its occupants. These emergencies typically require urgent attention and immediate resolution to prevent further damage or harm. Examples include flooding, loss of heat, or situations endangering human life or property.
Online Portal
Your account at your fingertips. Anytime, anywhere.
Questions about your portal?
Pay Rent & Dues
Securely pay rent and dues online from anywhere. Set up automatic payments so you always pay on time*
VIew Statemements & Docs
View account statements, community documents, and a community calendar in one convenient place
Maintenance Requests
Quickly submit non-emergency maintenance requests and track completion
Insurance, Inspections, and Personal Info
Easily submit proof of insurance coverage or proof, required inspections, or updated personal information right from your secure portal
Seamless Communication
Send communications to us at anytime from your mobile device, desktop, laptop, or tablet, and view all messages here in your dashboard
Architectural Review
Quickly upload homeowner project plans and pictures to gain board approval and keep track of feedback in your dashboard
* Some properties do not accept online payments (including Gardenside Commons, Cottonwood Crossing, and our Independent Senior Living communities located in Williston and Essex).
*Fees may apply for online credit and ACH payments. These fees are paid directly to financial service providers such as banks and credit card companies, and Full Circle Property Management does not benefit from these payments in any way. However, you can often setup automated payment by contacting your personal bank to send regular occurring checks via their own bill payment system.
Frequently Asked Questions
Online Portal FAQ
Homeowners and Residents can access your online portal via the App Store (iPhone) or Google Play (Android) app, and everybody can access their portal via the links below.
Why do I need renters insurance?
Renters insurance is required to ensure that you have liability coverage of at least $100,000 throughout your tenancy. This protects both you and the property owner from potential liability claims.
What happens if I don’t secure renters insurance?
If you fail to secure renters insurance, we will activate a landlord liability insurance policy on your account. This will result in a monthly fee for this insurance and an additional administrative fee.
How can I avoid the additional fees?
You can avoid these fees by obtaining your own renters insurance policy. You can purchase it from any provider in the marketplace or through Appfolio within your Online Portal >>
What’s the difference between renters insurance and landlord liability insurance?
Renters insurance covers your personal belongings and provides liability coverage. Landlord liability insurance only covers liability and does not protect your personal belongings.
Why should I get my own renters insurance?
By securing your own renters insurance, your personal belongings will be protected against loss due to events such as floods or other disasters. Landlord liability insurance does not offer this protection.
How do I provide proof of my renters insurance?
You need to upload a certificate of insurance to your Online Portal . If you prefer to send it to our staff for uploading, a $4.50 administrative fee will be assessed. To avoid this fee, upload the certificate yourself.
What should be included in the renters insurance policy?
Your renters insurance policy must name the owner of the rental as the insured, not Full Circle Property Management. Use the following address:
{Owner’s Name}
Care of Full Circle Property Management
P.O. Box 4057
Burlington, Vermont 05406
Where can I find the Owner Name for my rental?
You can find the Owner Name of your rental by reviewing your written lease agreement, which is a shared document in your Online Portal .
Is this requirement only for the beginning of my tenancy?
No, maintaining renters insurance is required throughout your entire tenancy. If there is a lapse in coverage or if you forget to upload a renewal policy, administrative fees and landlord liability insurance fees will be automatically added to your monthly statement.
Can these fees be refunded if I later provide proof of insurance?
No, these fees cannot be refunded. However, once you provide proof of renters insurance, the additional fees will be automatically eliminated moving forward in the next month.
Where can I purchase renters insurance?
You can purchase renters insurance from any provider in the insurance marketplace or through Appfolio’s renters insurance with your Online Portal .
Who can I contact if I have questions about insurance products?
Full Circle Property Management does not answer questions about specific insurance products. For more information, please visit the Appfolio insurance website or the websites of any insurance carriers you are considering.
Why is renters insurance beneficial for renters?
Renters insurance is beneficial for renters because it provides protection for personal belongings against loss or damage due to various events such as theft, fire, or natural disasters. It also provides liability coverage, which can help cover legal costs if someone is injured in your rental unit or if you accidentally damage someone else’s property.
How does liability or renters insurance benefit both renters and landlords?
- For Renters: Liability insurance ensures that you are financially protected in case you are held responsible for accidental injuries or damages. This can prevent significant out-of-pocket expenses and provide peace of mind.
- For Landlords: Requiring liability insurance helps protect the property and reduces the risk of disputes and financial loss due to tenant-caused damages. It ensures that tenants are responsible for their actions, promoting a safer and more secure living environment.
What additional information might be helpful?
- Coverage Details: Ensure that your renters insurance policy covers personal belongings, liability, and any additional living expenses if you are temporarily displaced due to a covered event.
- Policy Limits: Review and understand the policy limits and deductibles to ensure you have adequate coverage for your needs.
- Discounts: Inquire about any available discounts, such as bundling renters insurance with other insurance policies (e.g., auto insurance).
We appreciate your cooperation in meeting this requirement and ensuring a safe and secure living environment for everyone.
Your Portal, Your Way
Access your online portal on the go! Pay rent or dues, submit maintenance requests, submit architectural reviews, and more …
Download the Online Portal App
Yes — you are required to activate your online portal to submit non-emergency maintenance requests, view your account balance, and access other features, including community calendars, shared documents, and status updates for maintenance requests.
Once you have activated your own personal online portal, you will have access to customized tutorials for Homeowners/HOA >> and Residents/Tenants >>
- How to Access Portal / Sign In
- Payments Info
- How to Edit Your Account Details
- Submit / Check On a Maintenance Request
- Shared Documents and Events
- Submit / Check On an Architectural Review or Board Approval
Most homeowners and residents will have an online payment option via their online portal, but some properties — such as Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities — do not currently offer online payment options.
As another option, you can often setup automated payment by contacting your personal bank to send regular occurring checks via their own bill payment system.
No – Full Circle Property Management does not charge any fees for these forms of payment.
Yes – the banking industry is now charging transaction fees to process online payments at Appfolio and other software providers. These fees are becoming the norm as the banking industry improves data security and fraud prevention efforts, and Full Circle Property Management does not benefit from these fees in any way.
