FAQ

Please use our Owner/Resident Registration Form to ensure that your property manager can update the safety records of your unit.

Q1: How can I request security footage if I was the victim of a crime (e.g., theft or assault)?

If you believe a crime has occurred at Eastwood Commons (370 Farrell St) or Eastwood Commons II (410 Farrell St), file a police report. The responding officer may contact Full Circle Property Management directly to request relevant footage. The officer must provide the specific date and time window of the incident.

Contact: associationservices@fullcirclevt.com or 802-864-5200

Full Circle will coordinate with our security consultant, who will download the footage and provide it directly to the officerhandling the case.

---

Q2: Can I request footage for a rule violation or safety concern that doesn’t involve the police?

Yes, but a different process applies. You must submit a written request to Full Circle Property Management that includes:

• A description of the incident or concern

• The people or events believed to be involved

• The approximate date, time, and location

• The camera(s) or areas to be reviewed

Your request will be submitted to the Board of Directors for review at a regular or special meeting. The Board will vote on whether to review the footage and, if so, may do so in Executive Session due to the sensitive nature of video content. If the Board votes to view the footage, Full Circle will request it from the security consultant, and the Board will later vote on whether to release it and to whom.

---

Q3: Will I automatically receive a copy of the footage if I make a request?

No. Footage is not automatically released to residents. For non-police matters, the Board must vote to approve the review and release of footage. In all cases, privacy concerns are carefully considered.

---

Q4: Can I appeal the Board’s decision if my request is denied?

Yes. You may have the right to appeal the Board’s decision to an appropriate court, which may review the matter under applicable laws.

---

Q5: Who has access to the camera system or monitoring software?

Full Circle Property Management does not have direct access to the camera monitoring software. All footage must be retrieved by our designated security consultant, who handles all access and downloads upon authorization.

Yes — you will need permission. First you will need to login to your personal Online Portal while navigating to the Compliance tab, then click “Submit New Review” to get the process started. Our property manager will review your Architectural Review and respond to you with next steps based on guidance from your Association’s governing documents.

You’ll need to request your Resale certificate and association documents using our Resale Certificate request form.

Where can I find this or other forms?

You can complete Owner Registration Form here >>

You can also browse other forms at https://fullcirclevt.com/forms-and-links/ or login to your Online Portal to access up to date account information or request an Architectural Review by your board.

Why do I need to complete the Owner Registration Form?

The Owner Registration Form is essential for maintaining accurate and up-to-date records of all homeowners in the your community. This information allows us to:

• Comply with community bylaws: Our bylaws require all homeowners to provide current contact information.

• Ensure effective communication: Accurate contact information enables us to promptly reach you in case of emergencies or important updates.

• Manage community resources: Keeping track of vehicle details helps us maintain organized and safe parking arrangements.

• Facilitate tenant management: For those renting out their units, providing tenant information helps us ensure compliance with HOA regulations and manage tenancies constructively.

Why might I need to recertify my information regularly?

Regular recertification ensures that our records remain accurate and up to date. Changes in contact information, vehicle details, or tenant arrangements can occur, and keeping this information current helps us:

• Avoid miscommunication: Prevent issues arising from outdated contact information.

• Ensure emergency readiness: Have the correct emergency contact details if you are unavailable.

• Maintain community standards: Ensure compliance with HOA regulations and manage tenancies effectively.

I don’t see why I need to share this information with you.

Providing this information is crucial for the smooth operation of your community. It ensures we can:

• Communicate effectively: Reach you promptly with important updates and emergency notifications.

• Manage resources: Keep track of parking arrangements and vehicle details.

• Ensure compliance: Help the HOA board manage tenancies and maintain community standards.

This seems tedious. Do I really have to do this?

Yes, completing the form is a requirement under our community bylaws and best practices as identified by your HOA board. We strive to make the process as simple and efficient as possible, and your cooperation helps us maintain a well-organized and safe community for everyone.

I’ve already given you this information. Do I need to do it again?

Yes, regular updates ensure that our records are always accurate. Changes in your contact information, vehicle details, or tenant arrangements can occur, and it’s important for us to have the most current information.

I gave my information to someone else. Why do I need to provide it again?

To ensure the accuracy and confidentiality of our records, we require homeowners to submit their information directly through the official registration form. This helps us avoid any discrepancies and maintain a centralized and secure database.

Does the board have the right to collect this information?

Yes, the collection of this information is in accordance with our community bylaws and industry best practices. It ensures effective communication, emergency preparedness, and compliance with HOA regulations, all of which contribute to the overall well-being of our community.

Q1: What services does the property management company provide for our HOA?

A: We provide services for the Homeowners Association (HOA) as a whole, including collection and accounting of dues/fees, common area maintenance, landscaping, managing common amenities, and ensuring adherence to HOA rules and regulations. We do not provide individual homeowner services unless we have a separate agreement with that homeowner.

Q2: Does the property management company handle renter-related issues?

A: No, renter-related issues such as move-in/move-out coordination, individual unit maintenance, and communication about rules and regulations are not included in our contract with the HOA. These responsibilities fall to the homeowners who choose to rent out their units.

Q3: Why doesn’t the property management company handle renter-related work?

A: Our contract with the HOA does not cover the additional work associated with renters because other homeowners in the community do not want to bear the increased service costs. Therefore, homeowners who rent out their units are responsible for managing their tenants’ needs.

Q4: What should renters do if they have maintenance issues or other concerns?

A: Renters should communicate directly with their landlord (the homeowner) regarding maintenance issues or other concerns. The homeowner is responsible for addressing these matters or contracting a property management company separately to handle them.

Q5: Can the property management company be hired to manage my rental unit?

A: Yes, we can be hired under a separate contract to manage individual rental units. This service would include handling maintenance requests, move-in/move-out coordination, and tenant communications. Please contact us directly to discuss this option.

Q6: What are homeowners’ responsibilities if they rent out their units?

A: Homeowners who rent out their units are responsible for:

• Handling all tenant communications and maintenance issues.

• Ensuring tenants comply with HOA rules and regulations.

• Coordinating move-in/move-out processes according to HOA rules and regulations, which may include fees and specific guidelines for dates/times and use of any elevator.

• Addressing any additional support needs that arise from renting their unit.

Q7: Why should homeowners consider hiring a property management company for their rental unit?

A: Managing a rental property can be time-consuming and complex. Hiring a property management company can provide peace of mind and ensure that tenant needs are promptly and professionally handled. This can include everything from routine maintenance to emergency repairs and tenant communication.

Q8: What if there is no property management company listed for my unit?

A: If we do not have a separate agreement to manage your unit, you, as the homeowner, are responsible for all tenant-related services. We recommend considering a property management company to handle these tasks if you find them overwhelming.

Q9: Who should renters contact in case of an emergency in the common areas?

A: Renters should contact the HOA or the property management company immediately for any emergencies in common areas. For emergencies within the unit, they should contact their landlord (homeowner).

Q10: How can homeowners get more information about separate property management services for their rental units?

A: Homeowners interested in our property management services for individual rental units can contact our office directly at [your contact information] to discuss options and pricing.

We hope this FAQ helps clarify the boundaries of our services. If you have any further questions, please feel free to reach out to us directly.