Online Portal FAQ
Homeowners and Residents can access your online portal via the App Store (iPhone) or Google Play (Android) app, and everybody can access their portal via the links below.
Yes — you are required to activate your online portal to submit non-emergency maintenance requests, view your account balance, and access other features, including community calendars, shared documents, and status updates for maintenance requests.
Once you have activated your own personal online portal, you will have access to customized tutorials for Homeowners/HOA >> and Residents/Tenants >>
- How to Access Portal / Sign In
- Payments Info
- How to Edit Your Account Details
- Submit / Check On a Maintenance Request
- Shared Documents and Events
- Submit / Check On an Architectural Review or Board Approval
Most homeowners and residents will have an online payment option via their online portal, but some properties — such as Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities — do not currently offer online payment options.
As another option, you can often setup automated payment by contacting your personal bank to send regular occurring checks via their own bill payment system.
No – Full Circle Property Management does not charge any fees for these forms of payment.
Yes – the banking industry is now charging transaction fees to process online payments at Appfolio and other software providers. These fees are becoming the norm as the banking industry improves data security and fraud prevention efforts, and Full Circle Property Management does not benefit from these fees in any way.
You’ll need to request your Resale certificate and association documents using our Resale Certificate request form.
Resident Services FAQ
Pre-approval required
All lease changes (including adding or removing roommates) require Full Circle Property Management pre-approval
Current roommate(s)
- We need to receive your completed Lease Change Request form , which may include payment of a processing fee
Future roommate(s)
- We need to receive your completed Rental Application Form (click here)
- We need to receive a completed Cosigner Form (click here) from your parent or close relative with the strongest combination of income and creditworthiness
Tips
- Learn more about our application approval guidelines
- Full Circle Property Management does not advertise or seek new roommates or sublets — that is something that current tenants must do!
- Approval is not guaranteed — even if the current tenant pays a Lease Change Fee!
- All lease changes (including adding or removing roommates) require Full Circle Property Management pre-approval.
Pre-approval required
All lease changes (including subletting) require Full Circle Property Management pre-approval
Current tenant(s)
- We need to receive your completed Lease Change Request form , which includes payment of a processing fee
Future subletter(s)
- We need to receive your completed Rental Application Form (click here)
- We need to receive a completed Cosigner Form (click here) from your parent or close relative with the strongest combination of income and creditworthiness
Tips
- Learn more about our application approval guidelines
- Full Circle Property Management does not advertise or seek sublets — that is something that current tenants must do!
- Approval is not guaranteed — even if the current tenant pays a Lease Change Fee!
- All lease changes (including removing roommates or subletting) require Full Circle Property Management pre-approval.
Some municipalities have recently increased fees and mandates related to rental housing, and we empathize with both property owners and residents who bear the costs. Rather than raising rents, we’ve opted for transparency by clearly listing the city-mandated fee upfront. This ensures residents have a complete picture of rental costs before signing leases. Our commitment to transparency underscores our dedication to fair communication for all parties involved. Additionally, we applaud and fully support the use of this fee by municipalities to fund housing inspections and enforcement of minimum housing standards, which are essential for ensuring safe and quality housing for all