Online Portal FAQ
Homeowners and Residents can access your online portal via the App Store (iPhone) or Google Play (Android) app, and everybody can access their portal via the links below.
Why do I need renters insurance?
Renters insurance is required to ensure that you have liability coverage of at least $100,000 throughout your tenancy. This protects both you and the property owner from potential liability claims.
What happens if I don’t secure renters insurance?
If you fail to secure renters insurance, we will activate a landlord liability insurance policy on your account. This will result in a monthly fee for this insurance and an additional administrative fee.
How can I avoid the additional fees?
You can avoid these fees by obtaining your own renters insurance policy. You can purchase it from any provider in the marketplace or through Appfolio within your Online Portal >>
What’s the difference between renters insurance and landlord liability insurance?
Renters insurance covers your personal belongings and provides liability coverage. Landlord liability insurance only covers liability and does not protect your personal belongings.
Why should I get my own renters insurance?
By securing your own renters insurance, your personal belongings will be protected against loss due to events such as floods or other disasters. Landlord liability insurance does not offer this protection.
How do I provide proof of my renters insurance?
You need to upload a certificate of insurance to your Online Portal . If you prefer to send it to our staff for uploading, a $4.50 administrative fee will be assessed. To avoid this fee, upload the certificate yourself.
What should be included in the renters insurance policy?
Your renters insurance policy must name the owner of the rental as the insured, not Full Circle Property Management. Use the following address:
{Owner’s Name}
Care of Full Circle Property Management
P.O. Box 4057
Burlington, Vermont 05406
Where can I find the Owner Name for my rental?
You can find the Owner Name of your rental by reviewing your written lease agreement, which is a shared document in your Online Portal .
Is this requirement only for the beginning of my tenancy?
No, maintaining renters insurance is required throughout your entire tenancy. If there is a lapse in coverage or if you forget to upload a renewal policy, administrative fees and landlord liability insurance fees will be automatically added to your monthly statement.
Can these fees be refunded if I later provide proof of insurance?
No, these fees cannot be refunded. However, once you provide proof of renters insurance, the additional fees will be automatically eliminated moving forward in the next month.
Where can I purchase renters insurance?
You can purchase renters insurance from any provider in the insurance marketplace or through Appfolio’s renters insurance with your Online Portal .
Who can I contact if I have questions about insurance products?
Full Circle Property Management does not answer questions about specific insurance products. For more information, please visit the Appfolio insurance website or the websites of any insurance carriers you are considering.
Why is renters insurance beneficial for renters?
Renters insurance is beneficial for renters because it provides protection for personal belongings against loss or damage due to various events such as theft, fire, or natural disasters. It also provides liability coverage, which can help cover legal costs if someone is injured in your rental unit or if you accidentally damage someone else’s property.
How does liability or renters insurance benefit both renters and landlords?
- For Renters: Liability insurance ensures that you are financially protected in case you are held responsible for accidental injuries or damages. This can prevent significant out-of-pocket expenses and provide peace of mind.
- For Landlords: Requiring liability insurance helps protect the property and reduces the risk of disputes and financial loss due to tenant-caused damages. It ensures that tenants are responsible for their actions, promoting a safer and more secure living environment.
What additional information might be helpful?
- Coverage Details: Ensure that your renters insurance policy covers personal belongings, liability, and any additional living expenses if you are temporarily displaced due to a covered event.
- Policy Limits: Review and understand the policy limits and deductibles to ensure you have adequate coverage for your needs.
- Discounts: Inquire about any available discounts, such as bundling renters insurance with other insurance policies (e.g., auto insurance).
We appreciate your cooperation in meeting this requirement and ensuring a safe and secure living environment for everyone.
Your Portal, Your Way
Access your online portal on the go! Pay rent or dues, submit maintenance requests, submit architectural reviews, and more …
Download the Online Portal App
Yes — you are required to activate your online portal to submit non-emergency maintenance requests, view your account balance, and access other features, including community calendars, shared documents, and status updates for maintenance requests.
Once you have activated your own personal online portal, you will have access to customized tutorials for Homeowners/HOA >> and Residents/Tenants >>
- How to Access Portal / Sign In
- Payments Info
- How to Edit Your Account Details
- Submit / Check On a Maintenance Request
- Shared Documents and Events
- Submit / Check On an Architectural Review or Board Approval
Most homeowners and residents will have an online payment option via their online portal, but some properties — such as Cottonwood Crossing, Gardenside Commons, 50 Barrett St, and our independent senior living communities — do not currently offer online payment options.
As another option, you can often setup automated payment by contacting your personal bank to send regular occurring checks via their own bill payment system.
No – Full Circle Property Management does not charge any fees for these forms of payment.
Yes – the banking industry is now charging transaction fees to process online payments at Appfolio and other software providers. These fees are becoming the norm as the banking industry improves data security and fraud prevention efforts, and Full Circle Property Management does not benefit from these fees in any way.
Association Services FAQ
You’ll need to request your Resale certificate and association documents using our Resale Certificate request form.
Where can I find this or other forms?
You can complete Owner Registration Form here >>
You can also browse other forms at https://fullcirclevt.com/forms-and-links/ or login to your Online Portal to access up to date account information or request an Architectural Review by your board.
Why do I need to complete the Owner Registration Form?
The Owner Registration Form is essential for maintaining accurate and up-to-date records of all homeowners in the your community. This information allows us to:
• Comply with community bylaws: Our bylaws require all homeowners to provide current contact information.
• Ensure effective communication: Accurate contact information enables us to promptly reach you in case of emergencies or important updates.
• Manage community resources: Keeping track of vehicle details helps us maintain organized and safe parking arrangements.
• Facilitate tenant management: For those renting out their units, providing tenant information helps us ensure compliance with HOA regulations and manage tenancies constructively.
Why might I need to recertify my information regularly?
Regular recertification ensures that our records remain accurate and up to date. Changes in contact information, vehicle details, or tenant arrangements can occur, and keeping this information current helps us:
• Avoid miscommunication: Prevent issues arising from outdated contact information.
• Ensure emergency readiness: Have the correct emergency contact details if you are unavailable.
• Maintain community standards: Ensure compliance with HOA regulations and manage tenancies effectively.
I don’t see why I need to share this information with you.
Providing this information is crucial for the smooth operation of your community. It ensures we can:
• Communicate effectively: Reach you promptly with important updates and emergency notifications.
• Manage resources: Keep track of parking arrangements and vehicle details.
• Ensure compliance: Help the HOA board manage tenancies and maintain community standards.
This seems tedious. Do I really have to do this?
Yes, completing the form is a requirement under our community bylaws and best practices as identified by your HOA board. We strive to make the process as simple and efficient as possible, and your cooperation helps us maintain a well-organized and safe community for everyone.
I’ve already given you this information. Do I need to do it again?
Yes, regular updates ensure that our records are always accurate. Changes in your contact information, vehicle details, or tenant arrangements can occur, and it’s important for us to have the most current information.
I gave my information to someone else. Why do I need to provide it again?
To ensure the accuracy and confidentiality of our records, we require homeowners to submit their information directly through the official registration form. This helps us avoid any discrepancies and maintain a centralized and secure database.
Does the board have the right to collect this information?
Yes, the collection of this information is in accordance with our community bylaws and industry best practices. It ensures effective communication, emergency preparedness, and compliance with HOA regulations, all of which contribute to the overall well-being of our community.
Resident Services FAQ
Pre-approval required
Current roommate(s)
- We need to receive your completed Lease Change Request form, which may include payment of a processing fee.
- Send an email to leasing@fullcirclevt.com the following info about your possible new roommate:
- first name
- last name
- email address
- cell phone number
Future roommate(s)
- We will send a link to complete your rental application. Please include your cosigner information on this application, which is typically a parent or close relative with the strongest combination of credit and income.
Tips
- Learn more about our application approval guidelines
- Full Circle Property Management does not advertise or seek new roommates or sublets — that is something that current residents must do.
- Approval is not guaranteed — even if the current tenant pays a Lease Change Fee.
- All lease changes (including adding or removing roommates) require Full Circle Property Management pre-approval.
Why do I need renters insurance?
Renters insurance is required to ensure that you have liability coverage of at least $100,000 throughout your tenancy. This protects both you and the property owner from potential liability claims.
What happens if I don’t secure renters insurance?
If you fail to secure renters insurance, we will activate a landlord liability insurance policy on your account. This will result in a monthly fee for this insurance and an additional administrative fee.
How can I avoid the additional fees?
You can avoid these fees by obtaining your own renters insurance policy. You can purchase it from any provider in the marketplace or through Appfolio within your Online Portal >>
What’s the difference between renters insurance and landlord liability insurance?
Renters insurance covers your personal belongings and provides liability coverage. Landlord liability insurance only covers liability and does not protect your personal belongings.
Why should I get my own renters insurance?
By securing your own renters insurance, your personal belongings will be protected against loss due to events such as floods or other disasters. Landlord liability insurance does not offer this protection.
How do I provide proof of my renters insurance?
You need to upload a certificate of insurance to your Online Portal . If you prefer to send it to our staff for uploading, a $4.50 administrative fee will be assessed. To avoid this fee, upload the certificate yourself.
What should be included in the renters insurance policy?
Your renters insurance policy must name the owner of the rental as the insured, not Full Circle Property Management. Use the following address:
{Owner’s Name}
Care of Full Circle Property Management
P.O. Box 4057
Burlington, Vermont 05406
Where can I find the Owner Name for my rental?
You can find the Owner Name of your rental by reviewing your written lease agreement, which is a shared document in your Online Portal .
Is this requirement only for the beginning of my tenancy?
No, maintaining renters insurance is required throughout your entire tenancy. If there is a lapse in coverage or if you forget to upload a renewal policy, administrative fees and landlord liability insurance fees will be automatically added to your monthly statement.
Can these fees be refunded if I later provide proof of insurance?
No, these fees cannot be refunded. However, once you provide proof of renters insurance, the additional fees will be automatically eliminated moving forward in the next month.
Where can I purchase renters insurance?
You can purchase renters insurance from any provider in the insurance marketplace or through Appfolio’s renters insurance with your Online Portal .
Who can I contact if I have questions about insurance products?
Full Circle Property Management does not answer questions about specific insurance products. For more information, please visit the Appfolio insurance website or the websites of any insurance carriers you are considering.
Why is renters insurance beneficial for renters?
Renters insurance is beneficial for renters because it provides protection for personal belongings against loss or damage due to various events such as theft, fire, or natural disasters. It also provides liability coverage, which can help cover legal costs if someone is injured in your rental unit or if you accidentally damage someone else’s property.
How does liability or renters insurance benefit both renters and landlords?
- For Renters: Liability insurance ensures that you are financially protected in case you are held responsible for accidental injuries or damages. This can prevent significant out-of-pocket expenses and provide peace of mind.
- For Landlords: Requiring liability insurance helps protect the property and reduces the risk of disputes and financial loss due to tenant-caused damages. It ensures that tenants are responsible for their actions, promoting a safer and more secure living environment.
What additional information might be helpful?
- Coverage Details: Ensure that your renters insurance policy covers personal belongings, liability, and any additional living expenses if you are temporarily displaced due to a covered event.
- Policy Limits: Review and understand the policy limits and deductibles to ensure you have adequate coverage for your needs.
- Discounts: Inquire about any available discounts, such as bundling renters insurance with other insurance policies (e.g., auto insurance).
We appreciate your cooperation in meeting this requirement and ensuring a safe and secure living environment for everyone.
Your Portal, Your Way
Access your online portal on the go! Pay rent or dues, submit maintenance requests, submit architectural reviews, and more …
Download the Online Portal App
Pre-approval required
Current tenant(s)
- We need to receive your completed Lease Change Request form , which includes payment of a non-refundable processing fee
Future subletter(s)
- We need to receive your completed credit/background check Prepayment Form.
- Next, we will send you a link to submit your rental application.
- After you submit your application, you will you receive a second link via an automated responder. You should share this link with our cosigner because in most situations, we will need to receive a completed cosigner application from your parent or close relative with the strongest combination of income and creditworthiness in order to process your application.
- Finally, we will begin application review, and we will notify you when we have reached an approval decision.
Tips
- Learn more about our application approval guidelines
- Full Circle Property Management does not advertise or seek sublets — that is something that current tenants must do!
- Approval is not guaranteed — even if the current tenant pays a Lease Change Fee!
- All lease changes (including removing roommates or subletting) require Full Circle Property Management pre-approval.
Some municipalities have recently increased fees and mandates related to rental housing, and we empathize with both property owners and residents who bear the costs. Rather than raising rents, we’ve opted for transparency by clearly listing the city-mandated fee upfront. This ensures residents have a complete picture of rental costs before signing leases. Our commitment to transparency underscores our dedication to fair communication for all parties involved. Additionally, we applaud and fully support the use of this fee by municipalities to fund housing inspections and enforcement of minimum housing standards, which are essential for ensuring safe and quality housing for all
